Для AI-агентов: markdown этой страницы — /docs/mcp-support.mdиндекс документации — /llms.txt
MCP: support
Обновлено
Определения инструментов. Обновляйте tools/list после изменения прав. required_scopes: ALL.
support_ticket_create
Escalate to the TelegaFirst team when you could NOT solve the problem yourself: `kind:"bug_report"` (requires title, description, ai_diagnosis, ai_evidence and priority — diagnose FIRST, and ask the person for anything you are missing rather than filing a blank) or `kind:"suggestion"` (title, description, ai_diagnosis only; it takes no evidence and no priority). Duplicates are handled INSIDE this tool: identical reports collapse onto the existing ticket. ALWAYS relay the result — `outcome:"created"` means a new #ticket_number, `outcome:"attached"` means your report joined an existing one and the answer will reach you there. Filing does NOT close anything: only a human resolves a ticket, and the resolution comes back to the account owner in Telegram.
Scopes (ALL): ["support:write"]. Risk: "write".
support_ticket_list
List THIS account's support tickets with the TelegaFirst platform — what was reported, its priority and lifecycle state (OPEN / IN_PROGRESS / RESOLVED / CLOSED / WONT_FIX), how it was resolved, and how many separate contacts were glued into it. Pass `status` to narrow, `limit` to page. Use it before filing anything: an OPEN ticket about the same breakage means the answer is already on its way. Returns only this account's tickets. 0-cost read.
Scopes (ALL): ["support:read"]. Risk: "read".